Customers have up to 14 days to return a product from the day of invoice issue. All returns must first be approved by FION BEAUTY SUPPLIES customer service, as explained below. The approval process may take between 1 - 2 business days.
Products must be returned unopened and unused, in original packaging. For sanitary reasons, there will be no returns on implements, nail polishes, skincare, makeup, or fiberglass/gel products.
No returns will be accepted on used products, equipment, special orders, or when allergies occur due to product purchase/use..
If the parcel is delivered damaged to the customer, the customer must reflect the damage on the delivery company document, before signing and taking the parcel. Once opened, if the items inside are damaged, the customer has 48h to make a claim to our customer service.
If an item is missing in the order, or if the wrong item has been placed in the package, the customer has 48h to make a claim to our customer service. After that time, Fion Beauty Supplies will not be held responsible.
TO MAKE A CLAIM:
- Contact our customer service:
FILL OUT THE 'RETURNS' FORM, provided at the bottom of the 'HOME' page
· By Phone – 905.886.1882 or Toll Free 1.888.762.1882
· By email:firstname.lastname@example.org
- Provide a picture of the damaged items by email
- Wait for the approval from our customer service
- Wait for customer service to contact you to arrange item’s return
When a return is made due to an error made on the customer’s behalf or change of mind, the customer will be responsible for paying return shipping charges. A restocking fee of 15% will also be charged.
All refunds will be issued to the original tender. For cash purchases over $500, a company cheque will be issued to the original purchaser.